Post 940: You have to be kidding!

I followed the suggestion that I contact McDonald’s about the bad sandwiches and service at their local store lately. Along with my basic complaint, I included a link to my blog post concerning the last episode of poor quality food, which also includes a link to the first post, which has to do with an inedible dried out chicken sandwich.

I thought my issues were clearly and completely stated!

dried-out bun, wilted lettice, soggy tomato, leather-like breaded chicken cutlet:L Of course I want to pay $6.05 for it!

Dried-out bun, wilted lettuce, soggy tomato, leather-like breaded chicken cutlet: Of course I want to pay $6.05 for it!

I found this message from McDonald’s in my e-mail:

Hello Douglas:

Thank you for taking the time to contact McDonald’s Customer Service Center. We always appreciate hearing from our customers.

Please know we take customer feedback very seriously and would like to address your comments appropriately. However, from your e-mail I was unable to determine the exact reason for your contacting McDonald’s. Please either call our Customer 800 Number at 800-244-6227 or send another e-mail through our website, www.mcdonalds.com, to provide additional information so that we can best address your comments.

Again, thank you for taking the time to contact McDonald’s Customer Service Center. We hope to hear from you soon.

 Alexandria
McDonald’s Customer Response Center

ref#:12495675


I called the 800 number. After several preliminary messages about W-2s, employment, etc., etc., it suggested I speak one of several prompts to get specific help. My word was “feedback”, and a customer service representative came on reasonably soon after I spoke it.

Strangely, though I had and gave him the reference number listed in the e-mail, I had to go through the whole business of my telephone number, my address, blah-blah-blah, though everything he needed to address my issues was in my original e-mail.

I tried to bite a chunk out of the sandwich. I barely managed to get a bite, but then I couldn't chew the tough chunk. I spat it back out!

I tried to bite a chunk out of the sandwich.
I barely managed to get a bite, but then I couldn’t chew the tough chunk. I spat it back out!

That, it seems, was too confusing for McDonalds, so I was forced to go through the whole business again. In fact, I read him the blog post word for word: What was not to understand there??? Their Alliance store sells customers dried out crap from time to time, and I have been the customer too many times who paid for that dried out crap.

Comprende? Verstehen? How about Lao – ເຂົ້າໃຈ? The English seemed clear enough to me!

The customer service representative seemed perplexed. What did I hope would be done, what would make things OK?

By that time, I was in no mood. “I don’t care what you do about it. They serve dried out crap at that store from time to time, and you lost a customer.”

As the French say, merde! And not the nice French, either. Did I tell you I didn’t stay on the phone after this conversation for the little survey? I doubt they could make sense of what I had to say.