I’ve had Internet issues since June. Twice, I replaced the dual signal splitter, which seemed to help for a short time. Two days ago, though, I had a major failure to connect with the Internet, and (surely not the dual signal splitter…again!?) I decided it must be related to the Norton security programs.
Don’t ask me why. Frankly, when you’ve run through the unplug-wait-replug-then-try-something-else process with the cable company’s automated troubleshooter system three, four items, you start to think maybe something else is involved. The cable company’s solutions didn’t work.
So, I spent most of the day on my cellphone talking with Norton’s technical support guy, only to run up against his suggestion that it might be cable-related afterall. (I probably said my favorite word then, but I was exhausted after hours of getting nowhere. I don’t remember.) So, I tried the cable company again.
After doing everything I’d already done dozens of times in the past two months, with some positive results for a short time, this time I ran into a big nothing. I finally got a human being on the line by saying cues words not suggested by the cable prompt. You can imagine, I’m sure, if you’ve had cable or Internet issues just which words I used.
The cable human ultimately decided the problem was my modem since the signal made it that far, but not to my computer, which has a wireless connection to the modem. She said something about “time out errors” and how 10 in two hours might be acceptable. I’d had 38 in less than two hours. Would I like to schedule a technician to visit?
And that’s where I am now: Waiting for James the cable guy. I got the confirmation phone call, and notice that he’d be by between 3 PM and 5 PM, as established two days ago. The 3 PM hour arrives in 30 minutes. 🙂 I am hopeful. Right now, I have to switch the main coaxial connection between the television and the modem, not that I can watch television and work on the computer at the same time. I pay $155 and some odd cents a month for television and Internet combined, so this little process isn’t one I intend to tolerate beyond today.