I’m a fan of McDonald’s buttermilk crispy chicken sandwich. Freshly made, it is everything the packaging promises. Let it sit awhile under the heat lamp, and it is, in the euphemism of the Internet, a POS. This morning, I got the POS version.
It probably isn’t a good idea to charge someone $6.05 for a dead sandwich, especially someone who blogs and has a work history as a quality assurance fellow. I have my standards, and I am reasonably articulate about them!
I tried to eat this monstrosity, and managed to get a couple chunks off it. But I couldn’t chew them! The idea of wasting the sandwich goes contrary to my quality training. On the other hand, that sandwich was dead before I got it. It shouldn’t have ended up in a customer’s hands.
“I should take this back to the restaurant and complain,” I thought. Yeah, get in my car and drive completely across town and have the hassle of getting in line to complain. “I mean, this is the first time this has happened to me…wait, no it isn’t!”
Time of day may be a factor. I bought the sandwich just before the changeover to breakfast menu. I can imagine someone saying, “Don’t throw that chicken sandwich out. Someone might buy it, but we won’t want to make one fresh when it’s this close to changeover.”
Yeah, you don’t expect 5-star quality from a fast food outlet, but you can expect a specific consistent level of acceptable quality from a McDonald’s outlet.
That’s been the McDonald’s promise and the measure of it’s success: Reasonably tasty meals that are the same no matter when or where you buy them from a McDonald’s outlet.
The local one failed today. Big time.